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Comments and complaints
People 1st (Slough) is committed to providing high quality services. But if we get this wrong we want you to tell us about it, so we can put things right.
If you are not happy with the services we, our partners, or contractors have delivered and if the staff responsible have not been able to sort the matter out to your satisfaction there is a complaints process you can follow.
Stage 1
Contact your complaints officer by
Telephone: 01753 474035
Download a complaints form or write a letter and send it to:
Complaints Officer, People 1st (Slough), 2 Langley Road, Slough, SL3 7FH
Email: complaints@people1stslough.co.uk
The complaints officer will arrange for the relevant officer to write to you.
Stage 2
An independent investigation will be carried outif you are still unhappy with the reply you have received.
Stage 3
Most of our residents should have had their complaint dealt with by this stage. However, there may be a few instances where the complaint needs to be moved to the third stage – the complaints panel.
Stage 4
You should have gone through the first three stages first before referring your complaint to Slough Borough Council’s complaints team or the Local Government Ombudsman.
More details on the complaints stages and how to complain about one of our services can be found in the ‘how to complain about our services’ leaflet.